Billing Policies

1. Definitions

• “School Year” means the School’s academic year, as set in the Service.
• “School-Year License” means a paid License that covers the School’s full School Year.
• “Monthly Billing” means a paid License charged one month at a time during the School’s active year.
• “Renewal” means the automatic start of a new School-Year License for the next School Year.
• “Payment Method” means the card or other method you give our payment processor.

2. Pricing

• Small School (counted roster of up to 500 students): $449 per School Year, or $49 per month.
• Large School (counted roster of more than 500 students): $899 per School Year, or $99 per month.

“Counted roster” means the active student records in the School’s yearbook roster. It excludes withdrawn or archived students, duplicate records, test records, staff, family members, alumni and other non-student people.

3. School-Year License Rules

3.1 A School-Year License covers the School for one year from the date it starts.

3.2 Access continues through the end of the paid year, even if you cancel renewal.

4. Monthly Billing Rules

4.1 Monthly Billing is charged one month at a time.

4.2 You may cancel Monthly Billing at any time.

4.3 Access continues through the end of each paid month.

5. Roster Size and Plan Limits

5.1 Choose your plan by the School’s counted roster, not by grade labels or the School’s name.

5.2 Normal roster changes — new enrollments, transfers, corrections — never interrupt access.

5.3 On the Small School plan, a counted roster of 501–550 students only shows a notice; nothing changes.

5.4 If the counted roster exceeds 550 students, we ask you to review the roster and choose the plan that fits, with 30 days to resolve it. We never automatically charge you, delete your work, or remove access to existing records and exports.

5.5 After the 30-day review period, you can continue to view, export and edit existing work, and families can continue using already-issued sharing links. Adding new student records and creating new sharing links pauses until the roster is resolved or the plan is upgraded.

6. Switching Plans

You may switch between plans from the Billing page. Any unused time on your current plan becomes a credit toward future charges. It is not paid back as a refund.

7. Renewal Rules

7.1 Only School-Year Licenses renew automatically, once a year on the date the License started, at the price in effect at that time.

7.2 You will receive a renewal reminder well before your card is charged.

7.3 Schools may cancel at any time before renewal.

7.4 No refunds after renewal.

8. Cancellation Rules

8.1 Cancel at any time before renewal, from the Billing page.

8.2 School-Year access continues through the end of your School Year. Monthly access continues through the end of the paid month.

8.3 Deleting your Account cancels any active License.

8.4 No partial refunds.

9. Refund Rules

9.1 No refunds for partial School-Year use.

9.2 Refunds are given only for duplicate charges or system errors. Reach us through Ask a question and we’ll make it right.

10. Statutory Exceptions

Nothing in these policies limits any refund or cancellation right that the law gives you and that cannot be waived. Where such a right applies, we will honor it.

11. Taxes

Prices do not include taxes unless stated. You are responsible for any sales, use, or similar taxes that apply. Tax-exempt Schools may send proof of exemption, and we will apply it going forward.

12. Price Changes

We may change prices for future School Years or future monthly periods. We will tell you before a change takes effect. A price change never affects a period you have already paid for. You may cancel before the new price applies.

13. Payment Authorization

By subscribing, you authorize us and our payment processor to charge your Payment Method for the first payment, each monthly payment, and each School-Year License renewal until you cancel. If a payment fails, we will email you. Your yearbook stays safe while you update your Payment Method.

14. Stripe Processor Disclosure

Payments are processed by Stripe, Inc. Stripe collects and stores your card details under its own privacy policy and security standards. The Yearbook App never sees or stores your full card number.

15. Liability Limits

Billing-related liability is limited as described in the Limitation of Liability section of the Terms of Use, and never exceeds the amount your School paid in the 12 months before the claim.

16. Governing Law and Dispute Resolution

These policies follow the Governing Law and Dispute Resolution sections of the Terms of Use. Please contact us first about any billing concern. Most billing questions can be resolved quickly.

17. Integration with Terms of Use

These Billing Policies are part of the Terms of Use. If they disagree about billing, these Billing Policies apply.

18. Contact Information

support@theyearbookapp.com

Or use Ask a question and choose to reach a person.

19. Effective Date

These Billing Policies take effect on the date shown in “Updated November 1, 2026” above.